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ESPN host Jemele Hill, Goldman Sachs president-turned presidential economic advisor Gary Cohn and fired Google engineer James Damore have all learned the same painful lesson in the past few months.

More than two decades ago, businesses and organizations began what would become a headlong embrace of a new twist on outsourcing: making customers do for themselves what previously was done by employees. Companies’ overwhelming motivator: saving money.

But here’s 5 ways to ensure it can help

Tapping Media for Credible Disaster Communication

Pre-work and follow-up are as important as the training itself.