Gain Significant Competitive Advantage with WPNT Ltd.
As many of our clients consider their return-to-work strategies, the definition of ‘workplace’ has changed forever. To meet changing client needs, WPNT Ltd. is adjusting its offerings. On-line programs will be offered for any of our customized courses and provide significant value with the elimination of travel and AV fees. On-site coaching and training continue to be offered to senior leaders for higher stakes communications and marquis engagements.
Today In our technology-dense world, the spoken word has become a key source of competitive advantage. Everyone from the CEO to managers on the front lines must build connection in order to inform, persuade and motivate diverse audiences.
At WPNT Ltd., we develop strategies and offer both on-site and on-line training programs to ensure success. We serve our clients by:
Matching communications training & tactics with strategic business goals to drive results
Working as effective team players with key internal and external stakeholders
Leveraging our expertise in a wide range of industries
Delivering success in challenging circumstances
Building trust & credibility with key internal and external constituencies
WPNT Ltd.’s proven model and rapid skill-building develop or enhance the skills of emerging or tested leaders. Every program is customized to the client’s goals and industry and the participants’ needs. Scroll down to review WPNT Ltd.’s most requested services:
Executive Communications Coaching
Measurable Improvement. Effective communication can often mean the difference between successful or unsuccessful initiative implementation, seamless or inconsistent operational execution, right and wrong investment decisions, alignment or misalignment of expectations, the benefit of the doubt or the assumption of the worst. In extreme cases it can have legal and safety consequences. Communication requires the ability to speak and to listen for the same.
Executive Communications Coaching is our workhorse, predicate program. It provides a replicable model for leaders communicating formally or informally, with internal or external audiences, in a ballroom or 1:1. We begin by assessing participant’s skill level, and then concentrate on audience analysis, message development and delivery. Learn to focus and develop persuasive and motivational skills.
WPNT Ltd. also offers multi-month, private executive communications coaching engagements.
Communicating Change & Enhancing Stakeholder Dialogue
Change is a Constant. Whether a strategic or project initiative, organizational shifts can be disruptive and daunting. Skills are developed to build consensus and mitigate opposition with employees, customers, investors, suppliers, regulators, fence-line neighbors, business partners, and NGOs. Change activities can include culture shifts resulting from M&As, workforce reductions, or environmental and zoning impacts.
Risk & Crisis Communications Readiness
Are You Ready? Getting ahead of the unexpected requires planning and practice to ensure business continuity. Strong actions and strong communications in a crisis can demonstrate operational integrity and corporate commitment. Workplace violence and accidents, cyber threats, litigation, recalls, and financial improprieties can have major bottom line impacts. Services include audits & planning, simulations and drills, and message development.
Investor Communications
Get Behind the Numbers. The risk/reward ratio for investor communications is often steep as every word and nuance is scrutinized. Focus is on improving investor confidence, valuations and guidance. Articulation of qualitative information to highlight data is underscored. Quarterly conference calls, investor meetings, and road shows with buy- and sell-side analysts are addressed in rehearsals or simulations.
Executive Media Training & Issues Management
Leverage for Full Advantage. For leaders communicating achievements or defending controversial and complex positions in high stakes interviews. Or subject matter experts showcasing their expertise, our media coaching programs enable you to leverage interview opportunities in web-based, print, and broadcast channels to drive business goals. Gain a sense of confidence in sometimes seemingly hostile arenas and understand the control points.
Strategic Social Media
Maximize Digital Outreach. Constantly changing and often unforgiving, social media is a powerful tool for connecting directly with external stakeholders. Rules of engagement are addressed and remaining consistent in message and tone to generate outstanding results and improve your bottom line are covered. Often conducted for marketing and customer service teams so that digital communication is strategic and consistent.
Customer Service Communications Coaching
Make it a Differentiator. Effective customer service can mean the difference between retention and increased sales or attrition and loss to the bottom. This program emphasizes customer service as a source of differentiation for an organization. It focuses on skill-building to improve customer connection and heavy emphasis on active listening and remote problem-solving. Team and individuals exercises are conducted.
Networking for Business Development
Quality Over Quantity. Often for experienced managers who are not digital natives, or for less experienced leaders uncomfortable in face-to-face settings. Frameworks are provided for networking in the live and digital worlds. Participants are drilled on a strategy and the tactics for developing meaningful and lasting relationships that support the business on various levels. Emphasis is placed on network development before a relationship is needed.
Digital Communications & Email Effectiveness
Words Still Matter. Despite the ubiquity of email and the on-going emergence of new instant messaging platforms, few have been counseled on how to maximize their use. This interactive workshop provides the architecture and skill-building for digital communications with internal and external audiences that drive effectiveness and efficiency. This WPNT Ltd. program focuses exclusively on the written word.